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What types of Issues can Solstice help with?
Solstice provides support for a variety of challenges, including anxiety, depression, relationship issues, stress management, self-esteem, grief, and personal growth. Our goal is to provide a safe space for you to explore and work through life’s complexities.
What can I expect during my first session?
Your first session is an opportunity for us to get to know you and understand what you’re looking for in counselling. We'll discuss your goals, your concerns, and explore the therapeutic approach that best suits you. This is a relaxed, welcoming session designed to ensure you feel comfortable.
Are sessions confidential?
Yes, all sessions are confidential. Your privacy is important to us, and we adhere to strict ethical guidelines. We’ll discuss confidentiality in detail during your first session so you feel informed and secure.
What if I’m not sure which therapeutic approach is right for me?
You don’t need to choose a therapeutic approach before starting. During our initial sessions, we’ll explore your goals and needs, and our counsellors will suggest approaches that may work best for you.
How can counselling help me?
Counselling provides a safe, supportive space to explore your thoughts and emotions, gain clarity, and develop strategies to navigate life’s challenges. It can help you build resilience, improve relationships, and foster personal growth, empowering you to create meaningful change in your life.
What is the cancellation and refund policy?
We kindly ask that cancellations be made at least 24 hours in advance to receive a full refund. If cancellations are made after this timeframe, a partial or full charge may apply depending on the circumstances.
I have been given funding for counselling through NDIS, do you accept these?
I am approved to offer counselling services for NDIS. If you would like to book an appointment using the NDIS funding body, please send an inquiry via email or the website. I will contact you via email or text to get the case number so we can then move ahead with the intake and appointments.
Who can access services at Solstice?
Our services are open to individuals of all ages and backgrounds. Whether you're a young person, adult, or senior, we tailor our approach to meet your unique needs and goals.
How long are counselling sessions, and how many will I need?
Sessions typically last 50-60 minutes. The number of sessions varies depending on your individual needs and goals. Some clients find a few sessions helpful, while others prefer ongoing support.
Do you offer online sessions?
Yes, we offer online sessions. Reach out to us through our contact form to get more information on this.
How do I get started with counselling at Solstice?
To get started, simply reach out through our website’s Contact & Booking page, and we’ll help you set up your first session. We’re here to support you every step of the way.
I have more questions, who do I ask?
If you have any additional questions, feel free to reach out to us using the contact form below. We’ll be happy to assist you and will get back to you as soon as possible!
Where can I give feedback and complaints?
We value your feedback and welcome any suggestions or concerns. You can share them with us by filling out our feedback form. Your input helps us grow and serve you better!
Are there any rebates?
Unfortunately counselling is not eligible for Medicare rebates however they can be claimed through a private health provider if you have extra's cover.
Solstice Counselling has a partnership with ARGH. To claim for these, the full amount will need to be paid on booking, you will then receive an invoice with my provider number which you can use to claim directly through the private health fund.
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